Refund Policy

The short version

• Cancel anytime. Your plan stops renewing and you keep it until the end of the period you paid for.
• Changed your mind? You have 14 days. Within 14 days of any AIGE plan or credit-pack payment, you get back the money for the credits from that payment you haven't used. First payments and renewals alike.
• One click, no questions. Use the list below, or in the app go to Profile → Subscription → Get a refund.
• Back to your card. The money goes to the card you paid with, usually within 5 to 10 business days.
• Credits you've used aren't refunded. Each credit you spend runs an AI generation that we pay for at that moment.
• Deleting your account cancels every subscription straight away and refunds your unused credits from the last 14 days automatically.

Get a refund

Your AIGE payments from the last 14 days, and what each one refunds right now.

1. How the amount is worked out

• Each payment added a number of credits to your balance. The credits from it you haven't used come back out of your balance, and you get that share of what you paid. Example: Starter is $8.55 for 300 credits. If you used 60, you get back 240 of 300, which is $6.84.
• We count your older credits as spent first, so you get the most back.
• An annual plan pays for 12 months of credits up front, so the refund covers every month you haven't used. Example: annual Starter is $102 for 12 × 300 credits. If you used 43 credits in your first two weeks, you get back $100.78.
• If you paid with a promo code, the refund is a share of what you actually paid.
• Card fees. When a payment is refunded, Stripe, our payment processor, keeps the card fee it charged on it (usually 2.9% + $0.30). For payments made from October 1, 2026, your refund is your unused share of what we received after that fee. Example: on Starter at $8.55 the fee is about $0.55, so we receive $8.00. If you used 60 of 300 credits, you get back 240 of 300 of $8.00, which is $6.40. The refund screen shows the fee before you confirm.
• If you live in the EU, the EEA or the UK, we never take the card fee out of your refund, and the examples above apply in full. Payments made before October 1, 2026 are refunded without taking the fee out, as the terms you paid under said.
• Refunding a plan payment ends that plan straight away, so it won't renew. Refunding a credit pack leaves your plan as it is.
• If you've used every credit from a payment, there is nothing left to refund on it.

2. Cancelling a plan

• Cancel anytime in the app: Profile → Subscription → Cancel subscription. The plan stops renewing, and you keep it and its credits until the end of the period you paid for.
• Cancelling on its own doesn't refund anything. Within 14 days of a payment you can also refund it, as described above.
• After 14 days we don't refund the rest of a billing period, unless the law where you live says otherwise.

3. Deleting your account

• Deleting your account (Profile → Edit profile → Delete Account) cancels every subscription on it straight away: your AIGE plan, AIGORA Premium and any creator subscriptions. You won't be charged again.
• Before the account is deleted, every AIGE plan and credit-pack payment from the last 14 days is refunded automatically, by the rule in section 1. Your newest payment is refunded first, because we count your older credits as spent first. The confirmation screen shows the amount before you confirm.
• If a refund can't be completed right away, nothing is deleted. Try again in a few minutes.
• Like cancelling, deleting doesn't refund the rest of a billing period paid more than 14 days ago.
• We email you to confirm the account is deleted, billing has stopped, and what was refunded.

4. Mistakes, unauthorized charges and failed generations

• Billing mistakes, such as a double charge or a charge after you cancelled, are refunded in full at any time. Email support@aige.ws.
• A payment you didn't make: tell us as soon as you notice at support@aige.ws. We investigate and refund charges we confirm were unauthorized.
• Failed generations: if a generation fails on our side, its credits go back to your balance automatically.

5. Your rights under the law

Nothing in this policy limits the rights you have under the consumer laws where you live. If you're in the EU or UK, you have 14 days to cancel a contract for a service. By asking us to start your plan or deliver your credits right away, you agree to pay for what you used before cancelling, which is exactly how the refund above is worked out. You can use the refund list above, or write to support@aige.ws saying you cancel your contract. Both have the same result.

Nothing in this policy excludes, restricts or changes any guarantee, condition or right that the law gives you and that can't lawfully be excluded, including under the Australian Consumer Law. Where a section below says something is not refundable, it means beyond those rights.

Model cancellation form (EU and UK). If you prefer, copy this into an email to support@aige.ws:

6. AIGORA creator subscriptions

AIGORA lets fans subscribe to individual creators. These payments are separate from AIGE plans and credit packs, and the 14-day rule above doesn't cover them.

• Refunds for creator subscriptions are at the platform's discretion. We consider whether exclusive content was accessed, when you asked, and your history.
• Creators receive their share after the refund window has passed. If a refund is approved within the window, the creator's share is adjusted. Creators are not charged back for refunds approved after the window has closed.
• Renewals of creator subscriptions are not refunded unless there is a billing error or an unauthorized transaction.
• If a creator closes their account, your subscription to them ends straight away and we refund, without being asked, the days left in the period you paid for. We email you when this happens.
• To ask, email support@aige.ws within 7 days of the transaction.

7. ANTIX token and cryptocurrency

The ANTIX token is a blockchain-based digital asset. ANTIX token transactions, including purchases, staking, transfers and any other on-chain operation, are processed on public blockchain networks (BSC, Ethereum, Base).

• Blockchain transactions are final. A confirmed blockchain transaction can't be reversed. Neither Antix Interactive, Inc., Antix Avagen, Inc., nor A2Lab Inc. (the independent token issuer) can reverse, cancel or refund one.
• No refunds for token purchases, whether on-chain or through third-party exchanges.
• No refunds for staking, unstaking or related on-chain operations. You take on the risks of blockchain participation, including smart contract risk, network fees and price volatility.
• No refunds for other on-chain operations, including governance actions, liquidity provision and bridge transactions.

The ANTIX token is issued by A2Lab Inc., an independent third party based in Panama, and is not available to U.S. citizens, U.S. residents, or entities organized or domiciled in the United States. Antix Interactive, Inc. does not issue, sell or control the ANTIX token. Token integration on the platform is managed by Antix Avagen, Inc., a wholly owned subsidiary of Antix Interactive.

8. Character rentals

• Rental fees are not refunded once the rental period has started and you have access to the character. Access counts as delivery.
• Stopping early doesn't refund the unused time. Rentals are sold as a fixed period of access.
• If the character is materially different from its listing, or a technical issue blocked access, email support@aige.ws within 24 hours of the issue. We mediate between you and the creator and may issue full or partial credits.
• Creators must keep listings accurate. Refunds or credits may be charged to a creator's balance if a listing was materially misleading.

9. Chargebacks

Please use the refund list or write to us before disputing a charge with your bank. A refund here is faster, and for AIGE plans and packs it takes one click.

• While a dispute is open, that payment is handled through your bank's process and can't be refunded here. We may pause the account until it is resolved.
• We contest disputes we believe were filed fraudulently or in bad faith, and may pass on the processor's dispute fee when a dispute is found invalid.
• A paused account is restored once the dispute is resolved in our favour or any outstanding balance is repaid.

10. Contact

Payments made before October 1, 2026 keep the refund terms that applied when you paid, or these terms if they give you more.