Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Antix Interactive, Inc. ("Antix Interactive," "we," "our," or "us") will issue refunds for paid services, digital goods, and transactions made through the AIGE and AIGORA platforms.

Because many of our products involve digital goods that are consumed upon delivery — including AI-generated content, platform credits, and digital subscriptions — our refund policy reflects the nature of each product type. Please review the applicable section below before making a purchase. By completing a purchase on our platforms, you acknowledge that you have read and agree to this policy.

Antix Interactive processes payments through Stripe. Refunds, when approved, are returned to the original payment method and may take 5 to 10 business days to appear, depending on your bank or card issuer.

2. Subscription Plans

Antix Interactive offers recurring subscription plans for access to premium features on AIGE and AIGORA. The following terms apply:

• Cancel Anytime: You may cancel your subscription at any time through your account settings. Cancellation stops future billing immediately.
• Access Until End of Billing Period: Upon cancellation, you retain full access to your subscription benefits through the end of the current billing period. We do not terminate access early upon cancellation.
• No Partial Month Refunds: We do not issue prorated refunds for the unused portion of a billing period. If you cancel mid-cycle, you will retain access until the period ends but will not receive a refund for the remaining days.
• First-Cycle Refund Window: If you are dissatisfied with a subscription and this is your first billing cycle for that plan, you may request a full refund within 7 days of your initial purchase date. This applies once per account, per subscription tier. Contact support@antix.ws with your account email and transaction ID to request this refund.

3. Credit Purchases

Platform credits purchased on AIGE or AIGORA are digital goods. Once purchased, credits are added to your account balance and may be used to generate AI content, unlock features, or tip creators.

• Non-Refundable: Credit purchases are generally non-refundable once the transaction is completed. Credits have no cash value and cannot be exchanged for currency.
• Unused Credits: Unused credits are not refundable upon account closure or termination.
• Exception — Unauthorized Transactions: If you believe a credit purchase was made without your authorization (i.e., your account was compromised), you must contact support@antix.ws within 48 hours of the transaction. We will investigate and, if the unauthorized nature of the transaction is confirmed, issue a refund. Failure to report within 48 hours may limit our ability to process the refund.

4. Creator Subscriptions

AIGORA allows fans to subscribe directly to individual creators for access to exclusive content and interactions. These creator subscription payments are distinct from platform subscription plans.

• Platform Discretion: Refunds for creator subscriptions are issued at the platform's discretion. We consider factors including whether exclusive content was accessed, the timing of the refund request, and the subscriber's history.
• Creator Revenue Share: Creators receive their platform revenue share after the applicable refund window has passed. If a refund is approved within the refund window, the creator's share is adjusted accordingly. Creators are not charged back for refunds approved after the window has closed.
• No Recurring Refunds: We do not issue refunds for recurring creator subscription renewals unless there is a documented billing error or unauthorized transaction.
• Contact Support: To request a refund for a creator subscription, contact support@antix.ws within 7 days of the transaction date.

5. ANTIX Token and Cryptocurrency

The ANTIX token is a blockchain-based digital asset. All ANTIX token transactions — including purchases, staking, transfers, and any other on-chain operations — are processed on public blockchain networks (BSC, Ethereum, Base).

• Blockchain Transactions Are Final: Once a blockchain transaction has been confirmed, it is irreversible by technical design. Neither Antix Interactive, Inc., Antix Avagen, Inc., nor A2Lab Inc. (the independent token issuer) can reverse, cancel, or refund confirmed on-chain transactions.
• No Refunds for Token Purchases: We do not issue refunds for ANTIX token purchases made through any channel, whether on-chain or via third-party exchanges.
• No Refunds for Staking: Staking, unstaking, and related on-chain operations are not eligible for refunds. You assume all risks associated with blockchain participation, including smart contract risk, network fees, and price volatility.
• No Refunds for On-Chain Transactions: Any operation conducted on-chain — including governance actions, liquidity provision, or bridge transactions — is final and non-refundable.

The ANTIX token is issued by A2Lab Inc., an independent third-party entity based in Panama, and is not available to U.S. citizens, U.S. residents, or entities organized or domiciled in the United States. Antix Interactive, Inc. does not issue, sell, or control the ANTIX token. Token integration on the Platform is managed by Antix Avagen, Inc., a wholly owned subsidiary of Antix Interactive. For token-related inquiries, contact A2Lab Inc. at [email protected].

6. Character Rentals

The AIGORA marketplace enables users to rent AI characters from creators for a defined rental period.

• Non-Refundable Once Rental Begins: Rental fees are non-refundable once the rental period has commenced and the renter has been granted access to the character. Access being granted constitutes delivery of the digital service.
• Early Termination: Choosing to stop using a rented character before the end of your rental period does not entitle you to a refund for the unused time. Rental periods are sold as a fixed-duration access right.
• Dispute Resolution: If you believe the character you rented materially differs from its listing description, or if you experienced a technical issue preventing access, you may raise a dispute through our platform mediation process by contacting support@antix.ws within 24 hours of the issue. We will mediate between renter and creator and may issue full or partial credits at our discretion.
• Creator Accuracy Requirement: Creators are required to maintain accurate and up-to-date character listings. Refunds or credits may be issued against the creator's balance if a listing was found to be materially misleading.

7. Chargebacks

A chargeback occurs when you dispute a transaction directly with your bank or card issuer, bypassing our support process. We strongly encourage you to contact us at support@antix.ws before initiating a chargeback, as we are often able to resolve issues quickly.

• Account Suspension: Filing a chargeback instead of first contacting Antix Interactive support may result in the immediate suspension of your account pending investigation. This is to protect the platform and creators from fraudulent chargeback abuse.
• Investigation: We investigate all chargebacks thoroughly. If we determine a chargeback was filed fraudulently or in bad faith, we will contest it with supporting evidence and reserve all legal remedies available to us.
• Chargeback Fees: We reserve the right to pass through any chargeback fees assessed by our payment processor to the user in cases where the chargeback is determined to be invalid.
• Account Reinstatement: Accounts suspended due to a chargeback may be reinstated after the chargeback is resolved in our favor or after the user repays any outstanding balance.

8. How to Request a Refund

To request a refund for an eligible transaction, please contact our support team. We review all refund requests in good faith and respond within 5 business days.

Please include the following in your refund request:

• The email address associated with your account.
• The transaction ID (available in your billing history or payment confirmation email).
• The reason for your refund request, with as much detail as possible.
• For unauthorized transaction claims, the approximate date and time the transaction was made.

We will acknowledge receipt of your request and provide a final determination within 5 business days. Approved refunds are processed to the original payment method and typically appear within 5 to 10 business days depending on your financial institution.

9. Contact

For all refund inquiries, billing questions, and payment disputes: