Yes. In the app go to Profile → Subscription → Cancel subscription. The plan stops renewing, and you keep it and its credits until the end of the period you paid for. There is no phone call and no retention interview.
Cancelling and refunds are two different things
Cancelling stops the next renewal. On its own it doesn't refund anything.
Refunding works within 14 days of any AIGE plan or credit-pack payment, first payments and renewals alike: you get back the money for the credits from that payment you haven't used. One click, no questions: in the app go to Profile → Subscription → Get a refund, or use the list on the refund policy page.
Example: Starter is $8.55 for 300 credits. If you used 60, you get back 240 of 300, which is $6.84. Older credits count as spent first, so you get the most back.
Card fees: for payments from October 1, 2026, Stripe keeps its card fee (usually 2.9% + $0.30) on a refund, which makes the same example $6.40. If you live in the EU, the EEA or the UK, the fee is never taken out.
Refunding a plan payment ends that plan straight away, so it won't renew. Refunding a credit pack leaves your plan as it is.
After 14 days the rest of a billing period isn't refunded, unless the law where you live says otherwise.
What happens to your work
Cancelling is not deleting. Your characters, generations, history and your week stay in the account after the plan ends; making new images and clips needs a plan again.
Deleting the account is a separate, deliberate step (Profile → Edit profile → Delete Account). It cancels every subscription straight away and refunds your unused credits from the last 14 days automatically, by the same rule.
Billing mistakes, such as a double charge or a charge after you cancelled, are refunded in full at any time. The full terms and contact details are in the refund policy.